We are delighted to announce that all UK orders now qualify for free standard shipping. Please note that this is applicable for Royal Mail deliveries in 99% of cases, and occasionally, we may use EVRI for certain deliveries. However, the majority of orders will be fulfilled through Royal Mail.
Next Day Delivery Option:
For customers who require their orders sooner, we offer a next day delivery option. Please note that this service is not free and the cost must be covered by the customer. Next day delivery is available for ready-to-post items and UK stock only.
Shipping Time Frame:
Please allow 3-7 working days for order processing and dispatch. After dispatch, the standard shipping time for UK orders is 14-21 working days. For Inspired orders from international suppliers, the processing and dispatch time is also 3-7 working days, with the delivery time once shipped taking up to 4 weeks due to possible customs delays. For in-stock orders (Home stock) for UK customers, please allow 7 working days for processing, dispatch, and delivery.
For non-UK customers, please be aware that shipping may take longer due to the distance and potential transit delays. We appreciate your patience as this is beyond our control.
Design Orders (e.g., Logos):
For design orders, such as logos, please allow 48 working hours for completion and delivery via email.
You will receive three automatic emails from us for your order: the Order Confirmation, Processing email, and Dispatchment notification with your Reference Number. Please note that non-tracked postal services will only provide a Reference Number, and tracking information will only be available once the courier attempts to deliver the parcel.
Tracking Your Delivery:
After receiving your Reference or Tracking number, we advise tracking your order daily to ensure it's on the correct route. We are not liable for any missing packages. In case of any concerns, please contact us immediately so we can assist in trying to locate your parcel, we are not obliged to refund or replace missing deliveries as this is not covered in our lost or damaged policy. If for whatever reason this happens we will only be able to assist and advise how to claim from the Courier.
While we take great care in packaging orders, transit issues are beyond our control. If there are any transit-related problems upon receiving your order, we won't be able to provide refunds or accept returns. However, we'll gladly assist you in contacting the courier and guiding you through the claims process.
Package Marked Delivered But Not Received:
If the courier marks your package as delivered and provides evidence, we are not responsible for refunds or replacements if you haven't received it. In such cases, please contact the courier directly.
Please refrain from enquiring about your order's whereabouts until the specified time frame has passed. If you have any general queries or need to confirm something, feel free to contact the relevant email address for beauty, boutique, or designing-related enquiries.
Customer Service and Respect:
We strive to provide excellent customer service, and we kindly request that all customers respect our policies and procedures. As a Small Business, we appreciate your understanding and patience. Please treat our customer service team with respect and courtesy.
Thank you for your continued support and custom! Love The VIP Team💖
**Terms and Conditions:**
Our Terms and Conditions were last updated on 19/07/2023 and are subject to regular checks. By placing an order on our website, you acknowledge and accept our terms and conditions as well as our Company policies.