Returns & Refunds

REFUNDS: We do not authorise refunds under any circumstances unless it is a Company fault, If your order were not delivered within the stated time frame by our fault. [YOU WILL NOT QUALIFY FOR A REFUND IF YOUR ORDER WERE STUCK IN TRANSIT OR CUSTOMS AS THIS IS OUT OF OUR CONTROL.],Or your item/s have become unavailable during the processing stage of your order. If we have sent you a defective item or have made a mistake with your order then upon receiving your order please contact us immediately with evidence of this and we will happily authorise a refund but we must have evidence, if no evidence is provided we have the right to refuse a refund. In the rare occasion that a refund is processed this will be refunded back to your original payment method and legally this cannot be changed.

NON REFUNDABLE ITEMS: The following items can not be refunded...Personalised Items, Jewellery, Confectionary, Cosmetics, Digital Designs, Clothing and Shoes and Sale Items.

PERSONALISED ITEMS & DIGITAL DESIGNS: Due to these items being made specifically for you we cannot accept returns or refunds on these items as they cannot be sold for a second time. Please make sure when you are sending your personalisation details to us that they are correct and precise as we are not responsible for any misspelt words, abbreviations or symbols. We will print your personalisation exactly how you send it to us so please make sure you double check this before submitting the details to us. If we have made the Design for you we can edit any errors and will send the Design to you for you to proof check and confirm before we print. We can do physical testers for you but these will be charged at a small fee. Once you have confirmed and we start designing/printing these changes can not be undone.

 JEWELLERY/COSMETICS: Unfortunately we cannot accept any returns or refunds for any Jewellery or Cosmetic items due to hygiene reasons. Everything you buy is brand new so there should be no reason as to why you would need to return any Jewellery or Cosmetic items. If you have had a reaction from the Jewellery or Cosmetic items you have bought this is not our responsibility as we are not aware of your skin or allergy history and do not recommend any personal recommendations to any of our Customers, you buy and use the products at your own risk, Please see our 'Reactions Caused By Products' Policy for more information. If you have received a damage Jewellery or Cosmetic item due to it being poorly packaged please send us an email about this with evidence upon receiving your order and if we are happy with the adequate evidence received then we will grant you a refund or replacement for this. [THIS MUST BE REPORTED WITHIN 48 HOURS.]

CONFECTIONARY: Any food Items are perishable and cannot be refunded. In the rare occasion that you may receive a package from us containing food that appears to be poorly packaged please email us upon receiving your order with evidence of this, if the evidence we have received is adequate we will grant a refund or offer a replacement. We will never ask you to return any food Items to us due to hygiene reasons and will advise you to dispose of the food.

CLOTHING/SHOES: Clothing and Shoes are exchanges only.

SALE ITEMS: Sale items are final sales and are non-refundable under any circumstances.

IEM DOES NOT FIT: We will not authorise a refund if the Item does not fit you as we will always state in the Product description to size up if the Item is not true to size and will share our sizing charts with you so this is your responsibility to check this before ordering. If you ordered the correct size but it does not fit you can exchange this for a size up but you are responsible for the shipping costs to return the Item back to us. We will not ship out your new sizing until we have received your return and inspected it.

CHANGE OF MIND: We will not authorise a refund if you have just simply changed your mind and no longer want the Item/s.

**You will only be refunded for Item costs and not shipping charges. You will be given the option to receive your refund as store credit as well as original payment method. We will be unable to send the refund to new banking details the refund legally has to go back to the card payment that you originally paid with. Refunds can take up to 7 Working days depending on your bank.**

ITEMS THAT HAVE BEEN REFUNDED BUT WERE IN STOCK WHEN YOU ORDERED: Please note that with only being a Small Company and high volume stock requests with Suppliers if one or more of your items become unavailable in the processing stage of your order this will be refunded to you immediately and you will then be sent a refund notification and an email with more information regarding why you were refunded. We will always endeavour to try and get hold of your items elsewhere from another one of our Suppliers first however this isn’t always possible, you may also be sent an email offering alternatives so please respond to us as soon as possible to avoid any delays with your order. If we can offer you an alternative we will attempt to contact you 3 times and if we have no success we will then authorise a refund after the 3 attempts. We understand this isn’t ideal and we sincerely apologise if this happens but rest assured this is very rare to happen.

RETURNS: We do not authorise returns under any circumstances unless it is a Company fault as to why you need to return your order or you are returning for an exchange. If we have sent you a defective item or have made a mistake with your order then upon receiving your order please contact us immediately with evidence of this and we will happily authorise a refund but we must have evidence, if no evidence is provided we have the right to refuse the return and refund you.

NON RETURNABLE ITEMS: The following items can not be returned...Personalised Items, Jewellery, Confectionary, Cosmetics and Sale Items.

PERSONALISED ITEMS: Due to these items being made specifically for you we cannot accept returns or refunds on these items as they cannot be sold for a second time. Please make sure when you are sending your personalisation details to us that they are correct and precise as we are not responsible for any misspelt words, abbreviations or symbols. We will print your personalisation exactly how you send it to us so please make sure you double check this before submitting the details to us. If we have made the Design for you we can edit any errors and will send the Design to you for you to proof check and confirm before we print. We can do physical testers for you but these will be charged at a small fee. Once you have confirmed and we start designing/printing these changes can not be undone.

 JEWELLERY/COSMETICS: Unfortunately we cannot accept any returns or authorise refunds for any Jewellery or Cosmetic items due to hygiene reasons. Everything you buy is brand new so there should be no reason as to why you would need to return any Jewellery or Cosmetic items. If you have had a reaction from the Jewellery or Cosmetic items you have bought this is not our responsibility as we are not aware of your skin or allergy history and do not recommend any personal recommendations to any of our Customers, you buy and use the products at your own risk, Please see our 'Reactions Caused By Products' Policy for more information. If you have received a damage Jewellery or Cosmetic item due to it being poorly packaged please send us an email about this with evidence upon receiving your order and if we are happy with the adequate evidence received then we will grant you a refund or replacement for this, if a refund is granted the Item must be returned back to us exactly how you received it. [THIS MUST BE REPORTED WITHIN 48 HOURS.]

CONFECTIONARY: Any food Items are perishable and cannot be refunded. In the rare occasion that you may receive a package from us containing food that appears to be poorly packaged please email us upon receiving your order with evidence of this, if the evidence we have received is adequate we will grant a refund or offer a replacement. We will never ask you to return any food Items to us due to hygiene reasons and will advise you to dispose of the food.

CLOTHING/SHOES: If you were sent a defective piece of Clothing or pair of Shoes and it is the Company's fault you will be asked to send evidence of this via email and we will inspect this and respond to you within 48 Business hours, if we are happy with the evidence and accept the return this must be returned exactly how you received it from us. If you are returning a piece of Clothing or Pair of shoes to us due to them not fitting you even though you ordered the correct size we will need you to send us an email with a reason why and we will respond to you within 48 Business hours if we can accept the return for this, please remember this is for an exchange only and not a refund. [THIS MUST BE REPORTED WITHIN 48 HOURS.]  

SALE ITEMS: Sale items are final sales and are non-refundable and non-returnable under any circumstances.

IEM DOES NOT FIT: We will not authorise a refund if the Item does not fit you as we will always state in the Product description to size up if the Item is not true to size and will share our sizing charts with you so this is your responsibility to check this before ordering. If you ordered the correct size but it does not fit you can exchange this for a size up but you are responsible for the shipping costs to return the Item back to us. We will not ship out your new sizing until we have received your return and inspected it.

CHANGE OF MIND: We will not grant a refund or return if you have just simply changed your mind and no longer want the Item/s.

**All issues must be reported with 48 hours of receiving your order and must be clear, factual and precise. Failure to do this will result into us refusing a refund or return. All refunds and return requests must be approved before granted and authorised. [UP TO 48 BUSINESS HOURS.] If you need to return any Items to us they will need to be returned in the original packing with all labels and tags attached if you have removed any tags or labels we are sorry but we will be unable to accept the return. The Items must be unwashed and have no signs of wear or marks such as Makeup, Body Lotions and Fake Tan marks. Everything must be returned to us exactly in the condition you received it in, if you received an invoice/receipt with your order this also needs to be returned inside the package. All returns must be packaged appropriately and with protection and care, if we receive a return damaged because of poor packaging we have the right to refuse a refund and exchange. Once your return is received and inspected we will send you an email to notify you of the approval or rejection of a refund or exchange. If you are approved then a refund will be processed and a credit will appear to your credit card within 7 working days [REMEMBERING THAT SHIPPING COSTS ARE NOT REFUNDABLE.] Or if you have chosen store credit this will be available to be used immediately. If an exchange this will be shipped out to you as soon as possible and you will receive a tracking or reference number via email. All returns must be sent back to us within 14 Working days from the date your return was approved, failure to do this will result in a refusal of a refund or exchange. If you are shipping an Item over the value of £50, you should consider using a trackable service or purchase shipping insurance. We can't guarantee that we will receive your returned Item and will not be held responsible for any missing returns no matter the value, you must claim back from the Courier. You will only be refunded for Item costs and not shipping charges. You will be given the option to receive your refund as store credit as well as original payment method. We will be unable to send the refund to new banking details the refund legally has to go back to the card payment that you originally paid with. Refunds can take up to 7 Working days depending on your bank.**

 LATE/MISSING REFUNDS: Most refunds will be credited into your account within 7 Working days, in the rare occasion that this does not happen please contact your Bank or Credit card Company first before contacting us as it may take some time before your refund is officially posted.

GIFTS: If you are you buying a Gift for a special occasion and need your order by a certain date to save any kind of disappointment when you order please add a note to your order for this to be prioritised and we recommend you choose a faster delivery option and not standard. Please order with plenty of time before the date but we can not give a 100% guarantee on any orders arriving on time but we will do our upmost best to ensure it does. Unfortunately we will not be able to do this for any International Stock unless it has been ordered a month before the special date. We offer a gift wrap service at an additional £3.00 and will gift wrap your order for you saving you the hassle, we can also add a little note at request.

**Please note that items may come separately due to having different Suppliers and not every stock delivery will be received at the same time so please do not be alarmed if you have received a delivery with "missing Items", the Items are not missing and will just arrive in separate packages. If your order is shipped in partial packages you will not be charged any extra for delivery.**

We ask all Customers to kindly respect and follow our policy's and procedures. We really do strive to provide the best customer service so that all of our customers are happy but please also remember we are a Small Business and are human to, any abuse will not to be tolerated so please treat our customer service team with respect and patience. 

Any questions/enquiries please email us and a customer service agent will respond within 48 Business hours. Thankyou for your correspondence and Custom … Love The VIP Team💖

 Our Terms and Conditions were last checked and updated on 16/04/2023 and will be regularly checked.

By placing an order on our website, you acknowledge and accept our terms and conditions as well as our Company policies.