Confectionery Items
Confectionery Company Policy
Product Quality and Packaging: All our confectionery items, including chocolate slabs, sweets, and other related products, are made with the highest quality ingredients and care. Our chocolate is 100% Belgian, and we collaborate with three high end confectionery companies that possess all necessary licenses and food standard hygiene certificates. This ensures that our products are not only delicious but also safe and made in a clean and sterile environment.
No Return/Refund Policy: Due to the nature of our products and for hygiene reasons, we maintain a strict no return and no refund policy under any circumstances on all confectionery items. Once sold, these items are considered final sale.
Damaged Goods: In the unlikely event that your parcel arrives damaged or appears tampered with, please do not consume the contents. We advise you to dispose of the items immediately for your safety. While we take great care in packaging our products securely to minimise damage during transit, we cannot control the handling by couriers and, therefore, are not responsible for any damage that occurs after dispatch.
Handling of Brittle Items: Our confectionery delights, such as chocolate slabs and biscuits, are inherently brittle. While we ensure that our packaging is robust and designed to protect these delicate items during transit, the nature of such products means they may be prone to crumbling or cracking. We want to assure our customers that every effort is made to safeguard against damage, but we must also remind you that Thornton’s VIP Princess Boutique cannot be held responsible for any breakage that occurs once the parcel is in the hands of the courier service.
Considerations During Warm Weather: We advise our customers to be particularly mindful when placing orders during hot weather conditions, especially in the summer months. Chocolate is susceptible to melting and can lose its shape and texture when exposed to high temperatures. While we take precautions to maintain the integrity of our products, such as using insulation when necessary, we cannot guarantee that heat exposure during delivery will not affect them. We appreciate your understanding that Thornton’s VIP Princess Boutique is not liable for any changes to the product due to temperature-related issues.
Allergies and Dietary Requirements: We urge customers with special dietary requirements or allergies to contact us prior to purchase. Thornton’s VIP Princess Boutique will not be held responsible for any allergic reactions or health issues that arise if we were not informed beforehand. If you do inform us of your dietary needs and we tailor your order accordingly, we still cannot be held liable for any adverse reactions, as the products were made to your specifications.
Liability: By purchasing from Thornton’s VIP Princess Boutique, you acknowledge and agree that you are responsible for your own health and well-being. It is your responsibility to inform us of any special dietary requirements or allergies you may have.
Additional Provisions:
- We reserve the right to update our policies at any time.
- By purchasing our products, you agree to the terms outlined in this policy.
Customer Service Contact: For any questions, concerns, or clarifications regarding our products or policies, please do not hesitate to contact our customer service team. We are committed to providing you with the best possible service and will respond to your inquiries promptly within 48 working hours. You can reach out to us at thorntonsvipbeautycontact@gmail.com
**Terms and Conditions:**
Our Terms and Conditions were last updated on 15/06/2024 and are subject to regular checks. By placing an order on our website, you acknowledge and accept our terms and conditions as well as our Company policies.
