Consolidated Shipment Policy For Enhanced Efficiency & Cost Optimisation

In our ongoing commitment to operational efficiency and cost-effectiveness, we have introduced a new Company policy effective immediately as of 16/01/2024, regarding the shipment of multiple separate orders being delivered to the same address.

Policy Details:

1. Order Consolidation: If you have multiple different orders, each stated for delivery to the same address, our system will automatically identify these instances.

2. Shipment Timing: As part of this policy, we will optimise the timing of your shipments. Some items in your orders may already be in stock, ready for immediate dispatch, while others may necessitate ordering during our weekly stock deliveries.

3. Consolidated Shipping: Once we have accumulated all relevant items from your separate orders, we will proceed to package them all together in one big shipment rather than sending out multiple packages costing more in postage and packaging. This not only streamlines the delivery process but also significantly reduces postage and packaging costs.

4. Stock Availability: Please note that the consolidation process may involve waiting for items that are not currently in stock. We assure you that this delay is minimal and contributes to the overall cost savings for both the Company and our valued customers.

Customer Queries:
We understand that you may have questions or concerns regarding this updated shipping policy. We can assure that nothing is changing other than we will be waiting and sending multiple separate orders to the same address altogether in one delivery going forward to save on costs rather than shipping them all separately.

In an effort to maintain cost-efficiency and continue providing complimentary free shipping, we have implemented this consolidated shipment delivery process. This approach may occasionally extend the delivery timeframe for some orders taking them over our timeframe as they are grouped together into a single parcel. We understand that this may result in a slight delay and not ideal for some, however, please be assured that this measure is taken to minimise shipping costs and with the costs of living and prices rising we are making every effort to minimise costs for customers as much as possible. We strive to avoid any inconvenience by scheduling monthly shipments. For instance, should you place multiple orders within a month, we will ensure that all your orders for that month are dispatched together at the end of the month. This policy is designed to prevent orders from carrying over into the subsequent month, thereby avoiding extended waiting periods. We kindly ask for your understanding and consideration of this practice, especially in light of the increasing cost of living and operational expenses that particularly affect Small Businesses. Our commitment to offering free shipping necessitates these measures.

As always we will be more than happy to address any inquiries you may have. We appreciate your understanding and cooperation as we implement this new policy to enhance our service and operate more sustainably.

Thank you for being a valued part of our community💖

**Terms and Conditions:**
Our Terms and Conditions were last updated on 15/03/2024 and are subject to regular checks. By placing an order on our website, you acknowledge and accept our terms and conditions as well as our Company policies.